Privacy Policy

Last updated: March 20, 2026

This Privacy Policy describes how FleetLeet LLC collects, uses, discloses, and protects personal information when you access or use the FleetLeet platform. The blue callouts throughout this page provide plain-language summaries to help you understand each section — the full legal text below each summary is what governs. This policy is incorporated into and forms a part of the Terms of Service. If you have questions, contact us at privacy@fleetleet.com.

1. Information We Collect

In plain language: We collect account info (name, email, role, billing), usage data (pages visited, device info, IP), the data you upload (work orders, assets, manuals), and support communications. We also use cookies and session replay tools for debugging.

1.1 Account Information

When you create an account or are invited to join an organization, we collect your name, email address, role designation, organization affiliation, and billing or payment information (if applicable).

1.2 Usage Data

We automatically collect information about how you interact with the Platform, including pages visited, features used, timestamps, device type, browser type, IP address, and general location data derived from IP address.

1.3 Customer Data

Our customers and their Authorized Users upload and store data through the Platform, including work orders, asset information, full service manuals, maintenance records, photographs, notes, miscellaneous file attachments, and similar operational data. The handling of Customer Data is governed by our Terms of Service and any applicable Customer agreement. If there is a conflict between this policy and the Terms of Service with respect to Customer Data, the Terms of Service shall control.

1.4 Communications

When you contact us for support or provide feedback, we collect the content of your communications and associated metadata.

1.5 Cookies and Similar Technologies

We use cookies and similar tracking technologies to maintain sessions, remember preferences, and analyze usage patterns. You can manage cookie preferences through your browser settings; however, disabling certain cookies may limit your ability to use some features of the Platform.

1.6 Session Replay and Error Monitoring

We use third-party tools to record and replay user sessions within the Platform and to monitor errors and performance issues. Session recordings may capture clicks, mouse movements, scrolling, form interactions, and on-screen content displayed during a session. These recordings are used solely for debugging, error resolution, and improving the user experience. Session recordings are not used for advertising or marketing purposes. We implement technical safeguards, including data masking, to prevent the capture of sensitive input fields such as passwords and payment information, though no masking system is perfectly comprehensive. Session recordings are retained in accordance with Section 4 of this Privacy Policy.

2. How We Use Information

In plain language: We use your data to run and improve the platform, authenticate you, provide support, send service notifications, conduct analytics, detect security threats, and comply with the law. We create anonymized data for product improvement — it doesn't identify you.

2.1 To Provide the Platform and Support

We use your information to operate, maintain, and improve the Platform, process transactions, authenticate users, enforce our terms and policies, and provide customer and technical support.

2.2 To Communicate

We use your contact information to send service-related notifications, respond to inquiries, and provide updates about the Platform.

2.3 For Analytics and Improvement

We may collect and use aggregated, anonymized, or de-identified data derived from your use of the Platform ("Aggregated Data") for any lawful purpose, including product improvement, analytics, benchmarking, and development of new features and functionality. Aggregated Data does not identify you or any individual. As between FleetLeet and Customer, FleetLeet owns all right, title, and interest in Aggregated Data as further described in the Terms of Service.

2.4 For Security

We use information to detect, prevent, and respond to security incidents, fraud, and abuse.

2.5 For Legal Compliance

We use information as necessary to comply with applicable laws, regulations, legal processes, or governmental requests.

3. How We Share Information

In plain language: We don't sell your personal information. We share data with your organization's admins, trusted service providers (listed on our subprocessors page), and when legally required. That's it.

3.1 With Your Organization

If you use the Platform as an Authorized User under a Customer subscription, your account information and Platform activity may be visible to administrators within your organization.

3.2 Service Providers

We share information with third-party service providers who assist us in operating the Platform, including cloud hosting and infrastructure providers, email delivery services, payment processors, customer support tools, and analytics tools. A current list of our subprocessors is available at our subprocessors page. These providers are contractually obligated to protect your information and use it only for the purposes we specify.

3.3 Legal Requirements

We may disclose information if required by law, legal process, or governmental request, or to protect the rights, property, or safety of FleetLeet, our users, or others.

3.4 Business Transfers

In connection with, or during negotiations of, any merger, acquisition, reorganization, or sale of all or substantially all assets, financing, or similar transaction, your information may be disclosed to prospective counterparties and their advisors subject to appropriate confidentiality obligations and may be transferred as part of the transaction. We will use commercially reasonable efforts to notify you of any such transfer to the extent practicable.

3.5 With Consent

We may share information with your consent or at your direction.

3.6 No Sale of Personal Information

FleetLeet does not sell personal information to third parties, as "sell" is defined under the California Consumer Privacy Act, as amended by the California Privacy Rights Act (collectively, "CCPA/CPRA"). FleetLeet does not "share" personal information for cross-context behavioral advertising purposes, as defined under the CCPA/CPRA. We do not have actual knowledge that we sell personal information of consumers under 16 years of age.

4. Data Retention

In plain language: We keep your data as long as needed. After your subscription ends, you have 30 days to export your data, then it may be deleted.

We retain personal information for as long as necessary to fulfill the purposes for which it was collected, provide the Platform, comply with legal obligations, resolve disputes, and enforce our agreements. When a Customer subscription terminates or expires, Customer Data is retained for thirty (30) days to allow for export, after which it may be deleted in accordance with our standard retention policies, subject to our backup and archive retention policies.

5. Data Security

In plain language: We use encryption (TLS in transit, encryption at rest), access controls, and regular security assessments to protect your data. No system is perfectly secure.

We implement commercially reasonable administrative, technical, and physical safeguards designed to protect personal information, including encryption in transit (TLS) and at rest, access controls, and regular security assessments. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

6. Your Rights & California Privacy

In plain language: Everyone can request access, correction, or deletion of their personal info. California residents have additional rights under CCPA/CPRA, including the right to know what we've collected, request deletion, and opt out of sale/sharing (we don't sell or share). Contact privacy@fleetleet.com or call +1 303-335-9987 to exercise your rights.

6.1 Access and Portability

You may request access to or a copy of your personal information by contacting us at the address below.

6.2 Correction

You may request correction of inaccurate personal information.

6.3 Deletion

You may request deletion of your personal information, subject to our legal obligations and legitimate business interests.

6.4 Opt-Out

You may opt out of non-essential communications at any time by following the unsubscribe instructions in our emails or contacting us directly.

6.5 California Residents (CCPA/CPRA)

If you are a California resident, you have additional rights under the CCPA/CPRA:

Right to Know: You have the right to request disclosure of the categories and specific pieces of personal information we have collected about you, the categories of sources, our business or commercial purpose for collecting such information, and the categories of third parties with whom we share it.
Right to Delete: You have the right to request deletion of your personal information, subject to certain statutory exceptions.
Right to Correct: You have the right to request correction of inaccurate personal information we maintain about you.
Right to Opt-Out of Sale/Sharing: You have the right to opt out of the sale or sharing of your personal information for cross-context behavioral advertising. As stated in Section 3.6, FleetLeet does not sell or share personal information.
Right to Limit Use of Sensitive Personal Information: To the extent we collect sensitive personal information as defined under the CCPA/CPRA, you have the right to limit its use to that which is necessary to perform the services or provide the goods you request.
Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights.

You may exercise these rights by contacting us at privacy@fleetleet.com or by calling +1 303-335-9987. You may also designate an authorized agent to submit a request on your behalf. We may require verification of your identity before fulfilling any request.

6.6 Sensitive Personal Information

We may collect the following categories of sensitive personal information, as defined under the CCPA/CPRA: Account log-in credentials (i.e., username or email address in combination with a password or security code) allowing access to your FleetLeet account.

We use sensitive personal information only for the following purposes:

To authenticate your identity and provide secure access to the Platform
To detect, prevent, and respond to security incidents, fraud, and unauthorized access
To maintain and service your account
To verify and maintain the quality and safety of the Platform

We do not use sensitive personal information for the purpose of inferring characteristics about you, and we do not sell or share sensitive personal information.

7. Children's Privacy

In plain language: FleetLeet is for businesses, not children. We don't knowingly collect info from anyone under 13 (COPPA) or under 16 (CCPA/CPRA).

The Platform is designed for use by businesses and their authorized personnel and is not directed to individuals under the age of 16. We do not knowingly collect personal information from children under the age of 13 in violation of the Children's Online Privacy Protection Act ("COPPA"), or from individuals under 16 as applicable under the CCPA/CPRA. If we become aware that we have inadvertently collected personal information from a child under the applicable age threshold, we will take commercially reasonable steps to delete such information. We encourage parents and legal guardians to monitor their children's internet usage and to contact us at the address below if they believe a child has provided personal information to us.

8. International Data Transfers

In plain language: The platform is hosted in the United States. If you access it from elsewhere, your data is transferred to and processed in the U.S.

The Platform is hosted in the United States. If you access the Platform from outside the United States, you acknowledge that your information will be transferred to and processed in the United States, where data protection laws may differ from those in your jurisdiction.

9. Changes to This Policy

In plain language: We may update this policy. Material changes will be posted on the platform with an updated date, and we may also email you. Continued use after changes means acceptance.

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on the Platform and updating the "Last Updated" date. We may also notify you of material changes via email to the address associated with your account. Your continued use of the Platform after changes are posted constitutes acceptance of the revised policy. If you do not agree with the revised policy, you should discontinue use of the Platform.

10. Contact Us

In plain language: Questions about your privacy? We're here to help.

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

FleetLeet LLC
Email: privacy@fleetleet.com
Phone: +1 303-335-9987